Contradictions and power play in service encounters: an activity theory approach
نویسندگان
چکیده
منابع مشابه
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ژورنال
عنوان ژورنال: Cadernos EBAPE.BR
سال: 2010
ISSN: 1679-3951
DOI: 10.1590/s1679-39512010000200011